Billing and Policies

Free Tools to Support Your Healing & Wellness Journey

Billing & Insurance

Will My Insurance Cover My Physical Therapy Sessions?

At Back 2 Normal Physical Therapy, we are committed to providing the highest quality patient care. To maintain the exceptional standards you deserve — while adapting to rising healthcare costs — we operate as an out-of-network provider, giving us the freedom to offer you truly personalized, one-on-one care without compromise.

We are committed to delivering transformative, whole-body care that addresses the root causes of pain and empowers you to achieve lasting well-being. Every decision we make, every treatment we provide, is centered around one thing: helping you get Back 2 Normal and beyond.

If you’re ready for a different kind of healing experience, we invite you to call us and learn more about how we can help you thrive.

How to Check Your Out-of-Network Benefits

We recommend contacting your insurance company directly to understand your out-of-network benefits. Here are helpful questions to ask when speaking with your insurance representative:

Do I have out-of-network benefits?
Do my out-of-network benefits include physical therapy?
What is my out-of-network deductible?
Once my deductible is met, what percentage is reimbursed?
What is my out-of-pocket maximum for out-of-network services?
What is the effective date of my current policy?
Do claims run on a calendar year or based on my policy effective date?
Are there any specific forms I need to submit with my claim?
What is the correct mailing address for submitting claims?
Are there any other requirements needed for reimbursement?

Pro Tip: Some insurance companies require patients to submit a specific form along with their invoice and cover letter for reimbursement. Be sure to ask!

Payment and Invoicing

Clients are responsible for full payment at the time of service.
We accept all major forms of payment, including credit cards, HSA cards, debit cards, checks, and cash.
As a courtesy, Back 2 Normal Physical Therapy will provide you with a detailed invoice for all services rendered — making it easy to submit to your insurance for potential reimbursement.

Auto Accident Claims (PIP)

Currently, we are not accepting Personal Injury Protection (PIP) claims directly for clients involved in auto accidents.

However, if you have been in an auto accident, and would like to pay out of pocket for your sessions, we will provide you with a detailed invoice that you can submit directly to your auto insurance carrier for possible reimbursement.

If you have questions about using your auto insurance benefits or need help navigating the process, please don’t hesitate to call our office. We’re here to support you every step of the way.

📞 Contact us at (727) 362-6866

Workers' Compensation Plans

We accept select Workers’ Compensation plans through the following providers:

Occunet
Sedgwick
The Fairly Group

If you have a work-related injury, please call our office to verify eligibility and confirm your coverage before scheduling your first appointment. We’re here to make the process smooth and easy for you.

Schedule an Appointment

Our Cancellation Policy

At Back 2 Normal, we are committed to providing exceptional care and maintaining flexibility for our clients. Because we operate as a small, highly personalized practice, no-shows and late cancellations significantly impact our ability to serve all clients effectively.

To help us maintain the highest level of service:

📞 Please call us at (727) 362-6866 at least 24 hours in advance if you need to cancel or reschedule your appointment.
❗ No-shows and cancellations made with less than 24 hours’ notice will be charged the full cost of the scheduled appointment.

We understand that unexpected changes happen, and we will always do our best to accommodate sudden shifts in your schedule. However, early notice allows us to offer your reserved time to another client who may be waiting for care.

Notice of Privacy and Patient Rights

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Speak With A Whole-Body Certified Specialist Today

Have you been told to just live with your pain?

Have you lost hope of finding a solution to relieve your pain?

If you answered “Yes” to either of these questions, it’s time to schedule an appointment with one of our experienced Physical Therapists. We’ll provide a thorough whole-body evaluation, diagnose the issue, develop a personalized treatment plan, and work with you one-on-one to help you get Back 2 Normal!