new patient registration
Scheduling Your First Appointment
To schedule a new patient appointment, call 727-362-6866 and our New Patient Coordinator will send you a secure link, which will allow you to complete the paperwork electronically – no printing required.
To save time when coming to our office for your first appointment, you will be receiving an invitation from onpatient where you will need to activate your patient portal. Please take the time fill out in full your new patient forms and medical history (NOTE: open all tabs so required fields are revealed). Accurate and complete information is critical to your care, and best assists your health care provider in coming up with the most effective treatment plan for your condition.
If you have not completed your forms in advance, please arrive 30 minutes prior to your scheduled appointment time as to prevent shortened treatment time. Otherwise, arrive at least 5 minutes before your appointment start time.
Once you become a Back 2 Normal client and sign up for our beresponsible™ rewards program, each time you book online you earn points that can be redeemed for awesome stuff like free Back 2 Normal swag and deep discounts!
what to bring to your first visit
- Bring or wear comfortable workout clothing such as shorts, yoga pants and tank top.
- Bring any diagnostic reports and prescription information from your physician, if available.
billing and insurance
Will my insurance cover my physical therapy sessions?
Back 2 Normal Physical Therapy strives to provide the highest quality patient care. As health care costs continue to rise, Back 2 Normal Physical Therapy makes every effort to maintain our standards of care. In order to honor this commitment, we are an out-of-network provider.
We recommend clients contact their insurance company to find out what their out-of-network benefits include, so they know what to expect regarding reimbursement.
Here are some questions for them to ask:
- Do I have out-of-network benefits?
- Do my out-of-network benefits include physical therapy?
- What is my out-of-network deductible?
- Once my deductible is met, what percentage is reimbursed?
- What is my out-of-pocket amount for my out-of-network benefits?
- What is the effective date of my policy?
- Do my claims run on a calendar year or do they run based on effective date?
- Are there any forms I need to complete online and fax in with my invoice?
- Clarify the mailing address that the claim needs to be sent to.
- Any other requirements needed for reimbursement?
Clients may need to complete forms from their insurance company ( see above questions to ask insurance company) and mail in with the above invoice and insurance cover letter.
The client is responsible for payment at time of service. Back 2 Normal PT accepts credit cards, cash and checks for payment. As a courtesy, Back 2 Normal Physical Therapy will provide each client with an invoice for all services rendered. The client will be responsible for paying at time of service and can submit for reimbursement to their insurance company.
We accept limited PIP claims to better service our clients’ needs when involved in a auto accident. Please contact our office to find out if you are eligible to use your auto benefits.
what to expect
At Back 2 Normal Physical Therapy we are dedicated to superior customer service, and bring a team of experts – under the same roof – to offer convenience and continuity of care, from rehabilitation, sports performance, and optimized daily living. We are invested in listening to our patients and apply a comprehensive approach to help detect the true cause of injury, illness or otherwise.
We are committed to providing one-on-one care with the same physical therapist that caters to your particular needs and collaborate with fitness specialists and health/medical providers to help get you “Back 2 Normal”. Our cutting-edge technologies coupled with skilled hands-on physical therapy treatments and movement re-education strategies help accelerate healing with excellent clinical outcomes. We provide a restorative environment with treatments and services that honors a philosophy of treating the whole person and understand that many things can impact a person’s ability to recover and optimize their health.
If you have been in an auto accident please contact our office to find out if you are eligible to use your benefits and what information is required.
no shows and cancellations
Appointments may be canceled by calling (727) 362-6866 at least 24 hours in advance. As a small business operation, we are significantly affected by no shows and late cancellations. Maintaining good will is very important to us, and we do our best to accommodate unexpected changes in our client’s schedule. No-shows and cancellations with less than 24 hours notice prior to scheduled arrival make it difficult for us to rebook those appointments, and compromise our ability to meet our financial obligations. Therefore, no-shows and late cancellations will be charged the full cost of the scheduled appointment.
Please do not email schedule changes or cancellations. If you have any questions prior to your appointment, please feel free to contact us.
We look forward to working with you and helping you get Back 2 Normal.