Terms and Conditions

Last Updated: January 2025

Welcome to Back 2 Normal Physical Therapy! By accessing or using our website, services, and programs, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using our services or website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must not access or use our services.

2. Services Provided

Back 2 Normal Physical Therapy provides physical therapy, wellness, and performance enhancement services tailored to individual needs. All services are subject to availability and may vary based on the specific plan agreed upon with the client.

3. Client Responsibilities

Clients are responsible for:
  • Providing accurate and complete medical history and relevant health information.
  • Following prescribed treatment plans and attending scheduled appointments.
  • Informing us of any changes in medical conditions or symptoms.

4. Appointment Scheduling and Cancellation

  • Scheduling: Appointments can be scheduled by calling us at (727)362-6866 or through our contact page.
  • Cancellation Policy: Cancellations or rescheduling must be made at least 24 hours before the scheduled appointment. Failure to do so may result in a cancellation fee.
  • No-Show Policy: Missed appointments without prior notice will be subject to fees.

5. Payment Terms

  • Payment is due at the time of service unless prior arrangements have been made.
  • We accept cash, credit cards, and other approved payment methods.
  • Prices for services and packages are available upon request and are customized based on individual client needs.

6. Refund Policy

We offer a satisfaction guarantee for our services. If you are not completely satisfied with your evaluation, we will provide it free of charge. Refunds for packages and services are assessed on a case-by-case basis and may include deductions for completed sessions.

7. Medical Disclaimer

  • Back 2 Normal Physical Therapy is not a substitute for professional medical advice, diagnosis, or treatment.
  • Clients should consult with their primary healthcare provider before beginning any new therapy or treatment plan.

8. Limitation of Liability

To the extent permitted by law:
  • Back 2 Normal Physical Therapy shall not be held liable for any damages resulting from the use of our services or website.
  • We are not responsible for any injuries or adverse outcomes arising from non-compliance with prescribed treatments.

9. Privacy Policy

We respect your privacy. Any personal or medical information shared with us will be handled according to our Privacy Policy. We will not disclose your information without your consent unless required by law.

10. Intellectual Property

  • All content on the Back 2 Normal website, including text, graphics, logos, and images, is the property of Back 2 Normal Physical Therapy.
  • Unauthorized use, reproduction, or distribution of any materials is prohibited.

11. Third-Party Links

Our website may include links to third-party websites. We do not control or endorse these websites and are not responsible for their content or practices.

12. Modifications to Terms

Back 2 Normal Physical Therapy reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our services constitutes acceptance of the revised terms.

13. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at:
  • Phone: (727) 362-6866
  • Email: lisa@back2normalpt.com
  • Address: 465 2nd Ave N. Suite A, St. Petersburg, FL 33701

14. Governing Law

These Terms and Conditions are governed by the laws of the State of Florida. Any disputes arising under these terms shall be resolved exclusively in the appropriate courts of Florida. Thank you for choosing Back 2 Normal Physical Therapy. We are dedicated to helping you achieve whole-body healing and long-term wellness. For more information or to book an appointment, call us today at (727) 362-6866 or visit our contact page.

Privacy Policy

Effective Date: February 11, 2025
Last Updated: February 11, 2025

1.  Introduction

Back 2 Normal Physical Therapy (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://back2normalpt.com (the “Site”).

By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Site.

2.  Information We Collect

We collect both personal and non-personal information to improve our services.

A.   Personal Information You Provide

When you interact with our Site, we may collect the following personal information:

·      Contact Information: Name, email address, phone number, mailing address

·      Appointment & Consultation Details: Information you provide when scheduling services

·      Billing Information: If you purchase a product or service, we collect payment details (processed through secure third-party payment providers)

·      Health & Wellness Information: If voluntarily shared in our forms or consultations

·      Communications: Messages you send to us through forms, emails, or chat

B.   Automatically Collected Information

When you visit our Site, we may automatically collect:

·      Log Data: IP address, browser type, device type, operating system, and referring website

·      Cookies & Tracking Technologies: We use cookies and analytics tools to enhance user experience and gather Site usage data

You can adjust your cookie preferences through your browser settings.

C.   Information from Third-Party Scheduling Software

We use Mindbody software to facilitate appointment scheduling through our website. As part of this process, Mindbody may collect and store your personal information. The collection, use, and storage of your information are subject to Mindbody’s Privacy Policy, which you can review here: Mindbody Privacy Policy.

Use of HENO Electronic Medical Records (EMR) System

Back 2 Normal Physical Therapy utilizes HENO as our electronic medical records (EMR) system when you become a client to securely manage patient records, treatment plans, and billing. HENO may collect, store, and process your personal health information (PHI) as part of our patient care services.

Your information is handled according to HENO’s privacy policies, which comply with HIPAA and other applicable privacy regulations. You can review HENO’s full privacy policy here: HENO Privacy Policy.

By receiving services from Back 2 Normal Physical Therapy, you acknowledge that your health records will be maintained and processed through HENO, and that HENO may collect and analyze certain non-personally identifiable data for operational and analytical purposes.

Use of WIBBI Electronic Home Exercise Software

Back 2 Normal Physical Therapy utilizes WIBBI as our electronic home exercise software program to provide patients with customized exercise plans, track progress, and enhance treatment outcomes. As part of this service, WIBBI may collect and process personal information, including exercise data and user interactions within the platform.

Your information is handled according to WIBBI’s privacy policy, which outlines how they collect, store, and protect your data. You can review WIBBI’s full privacy policy here: WIBBI Privacy Policy.

By participating in our home exercise programs, you acknowledge that your exercise-related data may be stored and processed through WIBBI. This information is used solely to optimize your treatment plan and enhance your rehabilitation process

If you have any questions about how your information is stored or used within HENO, Mindbody or WIBBI, please contact us at:
📧 Email: healing@back2normalpt.com
📍 Address: 465 2nd Ave N, Suite A, St. Petersburg, FL 33701

3.  Consent for Communications

By providing your contact information through our website—whether for on-demand educational downloads, 15-minute free consultations, newsletter subscriptions, or other opt-ins—you consent to Back 2 Normal Physical Therapy using this information to communicate with you. This may include sending you:

✔ Promotional materials
✔ Updates about our services
✔ Educational content and newsletters

You can opt out of these communications at any time by following the unsubscribe instructions provided in our emails or by contacting us directly at healing@back2normalpt.com.

4.  How We Use Your Information

We use your information to:
✔ Provide, operate, and improve our services
✔ Schedule and manage appointments
✔ Send newsletters, educational content, and promotional offers (with opt-out options)
✔ Respond to inquiries and customer support requests
✔ Process transactions and send purchase confirmations
✔ Prevent fraudulent activities and enhance security
✔ Comply with legal obligations

5.  How We Share Your Information

We do not sell, rent, or trade your personal data. However, we may share your information with:

·      Service Providers: Third-party vendors assisting with website functionality, payment processing, email marketing, and analytics

·      Legal Compliance: If required by law, regulation, subpoena, or government request

·      Business Transfers: In the event of a merger, sale, or acquisition

All third-party service providers are required to protect your data under strict confidentiality agreements.

6.  Your Rights & Choices

You have the right to:

·       Access & Update Your Data – Request to view or update your personal information

·       Opt Out of Marketing – Unsubscribe from emails via the “unsubscribe” link in our emails

·       Delete Your Data – Request deletion of your personal data (subject to legal obligations)

·       Manage Cookies & Tracking – Adjust browser settings to refuse cookies

To exercise these rights, email us at healing@back2normalpt.com.

 

7.  Affiliate Disclosure

Back 2 Normal Physical Therapy participates in affiliate marketing programs, meaning we may earn a commission for recommending certain products or services. These partnerships do not affect our recommendations, and we only promote trusted wellness-related products.

8.  Security Measures

We implement strong security measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure. Please take necessary precautions when sharing sensitive information online.

9.  Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before providing any personal data.

10.  Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us, and we will take appropriate action.

11.  Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after such changes constitutes acceptance of the updated policy.

12.  Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Back 2 Normal Physical Therapy
📍 Address: 465 2nd Ave North Suite A, St. Petersburg, FL 33701
📧 Email: healing@back2normalpt.com