Start Your Healing Journey With Back 2 Normal
Welcome to Back 2 Normal!
Whether you’re visiting us for the first time or continuing your wellness journey, we’re committed to providing personalized, whole-body care that helps you feel your best.
Here, you’ll find everything you need to get started — from scheduling your first appointment to preparing for your visit. To ensure the best experience, we recommend calling our office to schedule your first appointment. Our team will personally help match you with the therapist best suited to your specific needs, goals, and preferences.
We’re ready to guide you every step of the way and look forward to partnering with you on your path to healing and performance.
Schedule Your First Appointment
We Make It Easy to Get Started
Scheduling your first visit at Back 2 Normal is simple and stress-free.
Just give us a call, and we’ll walk you through everything you need to begin your healing journey.
✅ How to Schedule
📱 Call us at (727) 362-6866 or Request an Appointment
Our friendly New Patient Coordinator will help match you with the best therapist for your needs and send you a secure link to complete your intake forms online — no printing required!
We’re here to guide you every step of the way.
From scheduling to paperwork to your personalized care plan — we make sure your experience is smooth, supportive, and centered on you.
Preparing for Your Physical Therapy Evaluation
Set yourself up for success before your first visit.
We want your experience at Back 2 Normal to be as smooth, productive, and personalized as possible. Here’s a simple checklist to help you prepare:
✅ Your First Visit Checklist
Before Your Appointment
Complete Your Medical History and Consent Forms
- You will receive an invitation to your onPatient Portal where you can securely complete all required documents before you arrive.
- [Access the Patient Portal Here] (Link to Heno portal)
Collect Important Documents
- Doctor’s prescription (if applicable)
- Diagnostic tests (MRI, X-ray, Ultrasound reports, etc.)
Parking Tips
🚗 Plan your parking ahead of time:
- Download the ParkMobile App for easy metered parking nearby.
- Click here for Parking Information (link to parking page)
What to Bring
Wear or bring comfortable clothing:
- Shorts, tank top, or sports bra are recommended for easy movement and access during your evaluation.
Sneakers, Fitness Shoes, and Orthotics/Insoles:
- Bring the shoes and orthotics you typically use for exercise or sport — especially if you’re coming in with a lower body injury.
- Your therapist will want to evaluate your footwear to see if it’s contributing to your condition or recovery.
Bring Copies of Relevant Reports
- Including physician notes, imaging reports, and any previous evaluations, if available.
Prepare Your Questions and Goals
- Write down any questions you want answered during your evaluation.
- Reflect on:
- What’s been your biggest frustration?
- What do you most want help solving?
- What would feeling “Back 2 Normal” look like for you?
📢 Important Reminder
Please make sure all required forms are completed prior to your appointment to ensure you can maximize your time with your therapist. If you were unable to complete your forms on-line, please come in at least 30 minutes before your scheduled appointment to complete them in person.
What to Expect
Your Journey Back 2 Normal Starts Here
At Back 2 Normal Physical Therapy, we are dedicated to delivering superior service and exceptional results — in an environment designed to fully support your healing, performance, and well-being.
When you choose Back 2 Normal, you can expect:
Personalized, One-on-One Care
You’ll work consistently with the same licensed physical therapist, ensuring your treatment plan is customized to your unique needs, goals, and lifestyle.
A Team Approach Under One Roof
Our expert team collaborates across disciplines — from physical therapists to fitness specialists and health providers — giving you seamless, whole-body care in one convenient location.
A Comprehensive, Root-Cause Approach
We invest time in listening to your concerns and assessing the full picture, using a detailed evaluation process to detect and address the true source of your pain or dysfunction — not just the symptoms.
Skilled Hands-On Treatments + Cutting-Edge Technology
From advanced manual therapy techniques to innovative healing technologies, we combine skilled touch with science-backed strategies to accelerate your recovery and achieve excellent clinical outcomes.
A Restorative, Healing Environment
We understand that many factors — physical, emotional, and environmental — influence your ability to heal. Our nurturing space and holistic approach honor the whole person, promoting true restoration, resilience, and optimal health.
At Back 2 Normal, you’re not just receiving treatment — you’re gaining a dedicated team committed to helping you move better, feel stronger, and live healthier.
We’re here to guide you every step of the way toward lasting wellness.
Patient Portals
(online services)
Exclusive Online Access, Anytime You Need It
As a client of Back 2 Normal, you’ll have exclusive access to a variety of online services designed to support your healing and performance journey between visits.
Patient Portal Access
Confidential, Secure, and Simple
Your privacy and security are our top priority. Every physical therapy client at Back 2 Normal will receive access to a secure onPatient Portal where you can:
- Complete your confidential medical history and intake forms before your first visit
- Review important documents and consents
- Update your health information as needed
🔹 Getting Started is Easy:
- Once you are scheduled for your evaluation, check your email for an invitation from noreply@heno.io
- Click the secure link and enter your personal access code
- Fill out and submit all required intake and consent forms before your scheduled appointment to ensure you receive your full scheduled time with your therapist.
Home Exercise Portal
Personalized Programs for Lasting Results
After your initial evaluation, your therapist will design a customized exercise program just for you. Through a secure link, you’ll be able to:
- View your assigned exercises with step-by-step instructions, photos and videos
- Track your progress and training logs
- Access additional educational resources specific to your recovery plan
Login below anytime to continue your progress between visits!
Back 2 Normal On Demand Portal
Your Wellness, On Your Schedule
In addition to our personalized care, we’re excited to offer Back 2 Normal On Demand — an online wellness platform where you can access a wide variety of movement instruction, injury prevention tips, and Ask the Expert Interviews, self-care resources anytime, anywhere.
Designed by our expert team to help you move better, feel stronger, and support your recovery between visits.
Visit our full On Demand library.
Telehealth Services at Back 2 Normal
Your well-being is at the center of everything we do.
If you’re feeling uncertain or anxious about visiting in person — whether due to travel, illness, self-quarantine, or a busy schedule — we’re here for you with expert Telehealth options.
Through secure, virtual appointments, our experienced therapists and wellness professionals can help you maintain your plan of care, stay on track with your goals, and continue making progress — from the comfort and safety of your own home.
What We Offer Through Telehealth
Injury Evaluation and Management
Personalized Home Exercise Instruction
Virtual Wellness Sessions
Home Activity Review
Hobby & Sport Optimization
At-Home Equipment Coaching
How It Works
- Book Your Telehealth SessionCall us or request an appointment online. We’ll help match you with the best therapist for your needs and walk you through the next steps.
- Set Up Your Space
- Find a quiet, private space with enough room to move safely.
- Use a smartphone, tablet, or computer with a camera. Make sure your internet connection is strong and secure.
- Have helpful items ready:
- An exercise mat
- Any equipment you normally use (exercise ball, resistance bands, weights, foam roller, etc.)
- Dress for movement and visibility:Wear athletic clothing like shorts, a tank top, or a sports bra so your therapist can clearly observe movement patterns and body mechanics.
- Connect SecurelyWe’ll send you a secure link to join your session at your scheduled time. Simply click the link at your scheduled time to join your session and begin working with your therapist.
📞 Ready to Get Started?
Continue your care without missing a step.
Call our office today to schedule your virtual visit: (727) 362-6866
Or click below to request an appointment:
Billing & Insurance
Will My Insurance Cover My Physical Therapy Sessions?
At Back 2 Normal Physical Therapy, we are committed to providing the highest quality patient care. To maintain the exceptional standards you deserve — while adapting to rising healthcare costs — we operate as an out-of-network provider, giving us the freedom to offer you truly personalized, one-on-one care without compromise.
We are committed to delivering transformative, whole-body care that addresses the root causes of pain and empowers you to achieve lasting well-being. Every decision we make, every treatment we provide, is centered around one thing: helping you get Back 2 Normal and beyond.
If you’re ready for a different kind of healing experience, we invite you to call us and learn more about how we can help you thrive.
How to Check Your Out-of-Network Benefits
We recommend contacting your insurance company directly to understand your out-of-network benefits. Here are helpful questions to ask when speaking with your insurance representative:
- Do I have out-of-network benefits?
- Do my out-of-network benefits include physical therapy?
- What is my out-of-network deductible?
- Once my deductible is met, what percentage is reimbursed?
- What is my out-of-pocket maximum for out-of-network services?
- What is the effective date of my current policy?
- Do claims run on a calendar year or based on my policy effective date?
- Are there any specific forms I need to submit with my claim?
- What is the correct mailing address for submitting claims?
- Are there any other requirements needed for reimbursement?
Pro Tip: Some insurance companies require patients to submit a specific form along with their invoice and cover letter for reimbursement. Be sure to ask!
Payment and Invoicing
- Clients are responsible for full payment at the time of service.
- We accept all major forms of payment, including credit cards, HSA cards, debit cards, checks, and cash.
- As a courtesy, Back 2 Normal Physical Therapy will provide you with a detailed invoice for all services rendered — making it easy to submit to your insurance for potential reimbursement.
Auto Accident Claims (PIP)
Currently, we are not accepting Personal Injury Protection (PIP) claims directly for clients involved in auto accidents.
However, if you have been in an auto accident, and would like to pay out of pocket for your sessions, we will provide you with a detailed invoice that you can submit directly to your auto insurance carrier for possible reimbursement.
If you have questions about using your auto insurance benefits or need help navigating the process, please don’t hesitate to call our office. We’re here to support you every step of the way.
📞 Contact us at (727) 362-6866
Workers' Compensation Plans
We accept select Workers’ Compensation plans through the following providers:
- Occunet
- Sedgwick
- The Fairly Group
If you have a work-related injury, please call our office to verify eligibility and confirm your coverage before scheduling your first appointment. We’re here to make the process smooth and easy for you.
Schedule an Appointment
Our Cancellation Policy
At Back 2 Normal, we are committed to providing exceptional care and maintaining flexibility for our clients. Because we operate as a small, highly personalized practice, no-shows and late cancellations significantly impact our ability to serve all clients effectively.
To help us maintain the highest level of service:
- 📞 Please call us at (727) 362-6866 at least 24 hours in advance if you need to cancel or reschedule your appointment.
- ❗ No-shows and cancellations made with less than 24 hours’ notice will be charged the full cost of the scheduled appointment.
We understand that unexpected changes happen, and we will always do our best to accommodate sudden shifts in your schedule. However, early notice allows us to offer your reserved time to another client who may be waiting for care.
Notice of Privacy and Patient Rights
- Authorization to release medical information
- Notice of Privacy Practices
- Patient Rights
- Patient Responsibility
- Online Communication Informed Consent
Speak With A Whole-Body Certified Specialist Today
Have you been told to just live with your pain?
Have you lost hope of finding a solution to relieve your pain?
If you answered “Yes” to either of these questions, it’s time to schedule an appointment with one of our experienced Physical Therapists. We’ll provide a thorough whole-body evaluation, diagnose the issue, develop a personalized treatment plan, and work with you one-on-one to help you get Back 2 Normal!
Call our office now at 727-698-1662 or request an appointment.
Send us a message
